Frequently Asked Questions

How much does the experience cost and how do I pay?
​A single admission to each room is $28 per player. You can book your experience online and pay via Visa, MasterCard, Discover, or American Express.

Am I really going to be “locked” in a room?

Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

How early should I arrive for my game?
Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times.

What happens if I am running late?
Customers who arrive after the game starts will not be permitted to enter. We can offer entry into the next available game or we will be able to book for another date/time. Customers should always arrive 15 minutes prior to an experience beginning.

How long is each game?
Each game is designed for an hour of intense fun! Plan to spend about 15 minutes prior to each game preparing and briefing, and about 15 minutes after each game to debrief and take photos.

Will other people be in the room with us?

Each room allows up to 8 players. If you don’t book the entire room, there’s a good chance that other people will book the other available spots. But that’s okay; the potential of meeting and playing with new people adds to the overall experience. If you would like to have the room for your group alone, you will need to book all of the tickets for that room.

What should I wear?

Dress comfortably. This is a physical/time sensitive game which will get your adrenaline pumping. Please keep in mind that you will also be playing in an enclosed room with several other guests. You may want to wear lighter clothing or layers that can be removed. Better yet come in costume and have a theme party!  EscapeQuest is a barefoot-friendly business!  We encourage all players to kick off their shoes and socks, or just arrive barefoot.

How old do I have to be to play?
Our games are designed for ages 12 and up. We do allow younger players, but some of the game content may be too difficult for them. Players that are under 12 must be accompanied by a paying adult. Children under 10 not admitted unless you purchase the entire room.

What happens if we can’t solve any of the puzzles?

During your game, you can ask for hints from the Game Master, so don’t panic if you get stuck!

Can I use my mobile phone to look up answers to puzzles?
Mobile phones are not allowed. Everything that you need to escape will be found in the room itself. We want you to experience the fun of searching, discovering and working together as a team, so put down the phone and have fun!

Can I take pictures inside the room?

Photographs and video recording are not allowed in the rooms. We put a lot of time and effort into the design of our rooms and we don’t want to spoil anything for other players who haven't experienced the room yet. Team photos can be taken in the lobby after your escape.

Can we bring food or drink into the games?
We ask that no food or drink is taken into the game rooms.
Alcohol and smoking are strictly prohibited on our premises.

Do you offer refunds?
All of our games are non-refundable. However, you may reschedule your game if you contact us at least 24 hours prior to your game's start time.

Can I give an EscapeQuest experience as a gift?
Definitely! Gift Certificates make a great gift for birthdays, anniversaries, or any other occasion. Gift Certificates can be purchased online as individual tickets or groups of 2 or 4. You can then instantly print or e-mail the certificate to be included in a card or gift. The certificate will have a unique promo code so the recipient can easily book online for any scheduled game time. Gift Certificates do not have an expiration date.

When can I schedule an escape game?

Games can be booked online anytime up to an hour before the scheduled game time. Please plan to arrive at least 15 minutes prior to your game's starting time for briefing and to ensure you get the full hour in your room.

​What is EscapeQuest?

EscapeQuest is a host of Live, Interactive, Mystery Escape Room Puzzle Adventure Games designed for small groups of 2-8 people. You work together as a team, testing your wits and skills, as you solve puzzles, complete challenges, and decipher clues to complete the mission within 60 minutes!   Watch the video for further information.

Interactive Escape Rooms